Contact

If you have a question, idea, or need help with an order, we’re here to help. The fastest way to reach our team is by email. We read every message and respond thoughtfully.

How to reach us

Please send your message to hello@lush-leaves.com. Use that address for all inquiries so your message goes to the right team immediately.

What to include in your email

  • Order inquiries: Order number, name on the order, and a brief description of the issue (shipping, missing items, exchanges).
  • Product questions: Product name or SKU, photos if relevant, and any specific concerns (ingredients, sizing, care).
  • Wholesale or retail partnerships: Your business name, website, brief background, and the type of partnership you’re interested in.
  • Media, collaborations, or press: Outlet name, deadline, and a short pitch or media kit link.
  • Feedback or suggestions: Tell us what you liked or what we can improve—specific examples help us act faster.

Response time

We aim to reply within 24–48 business hours for most messages. During peak seasons or sales events, replies may take up to 72 hours. Messages sent on weekends or holidays will be handled on the next business day.

Need faster help?

  • For urgent order issues: Include “Urgent” in the subject line and provide your order number in the first sentence.
  • For missing packages: Confirm the shipping address and attach any tracking screenshots.
  • For returns or exchanges: State the item, reason, and preferred resolution (refund, exchange, store credit).

What we welcome

We welcome constructive questions and messages about:

  • Product details, formulation, and sourcing
  • Order support, returns, and shipping
  • Wholesale, retail partnerships, and bulk orders
  • Press, influencer collaborations, and retailer inquiries
  • Feedback to improve our products or shopping experience

Our promise

Messages are reviewed by our customer experience and product teams. We treat your personal information with respect and follow clear privacy practices. If you prefer, include the best times to reach you in your email and we’ll do our best to accommodate.

Thank you for choosing Lush Leaves. We look forward to hearing from you and helping you enjoy our products to the fullest.